FAQ

Do you offer refunds or exchanges?

At this time, 1215Co. does not offer refunds or exchanges. All sales are final.

The only exception is if an item arrives defective. Every order is carefully inspected before shipping. If a defect is found and confirmed, we will work with you to resolve the issue.

How long does shipping take?

Order processing takes 3–5 business days for confirmation and handling.

All orders are shipped via USPS. Shipping time may vary depending on location and USPS delays.

Do you remove links from watches, chains, or bracelets?

No. 1215Co. is not responsible for removing links from watches, chains, or bracelets. We recommend visiting a local jeweler or watch professional for sizing adjustments.

What should I do if my order arrives damaged or defective?

If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos and your order number. Our team will review the issue and assist you accordingly.

Can I change or cancel my order after placing it?

Once an order is placed, it cannot be changed or canceled. Please double-check your order details before completing checkout.

Do you ship internationally?

At this time, 1215Co. currently ships within the United States only. International shipping options may become available in the future. Please check back.

Will I receive tracking information?

Yes! Once your order ships, you will receive a tracking number via email so you can monitor your package.

What happens if my package is lost or marked as delivered but not received?

Once an order is handed off to USPS, 1215Co. is not responsible for lost or stolen packages. Please contact USPS directly using your tracking number for assistance.

How can I contact customer support?

For questions or concerns, please reach out to us through our Contact Page or email us at 1215co@gmail.com. Our team typically responds within 24–48 business hours.